Returns & Refunds

Something not right?
We’ll sort it out.

We want you to love your Whoopee! purchase. If an item arrives faulty, damaged or incorrect, tell us and we’ll arrange a replacement or a refund.

7 days to report Replacement or refund Start it on WhatsApp

How to start a return

Four steps, and we handle the rest.

1. Get in touch

   Message us on WhatsApp or email within 7 days of delivery.

2. Send the details

   Your order reference, what went wrong, and a photo if the item is damaged.

3. We review it

   We confirm the return and arrange collection or drop-off with you.

4. Replace or refund

   Once approved, we send a replacement or process your refund.

What we can accept

Returns need to reach us in resalable condition.

• Unused and in original condition
• In the original packaging where possible
• With your order reference as proof of purchase
• Reported within 7 days of delivery

What we can’t accept

A few things we’re unable to take back.

• Personalised or logo-branded items, unless faulty
• Items used, worn or missing parts
• Returns without an order reference
• Delivery fees, except on faulty or incorrect orders

Keep the packaging. Where possible, hold on to the original box until you are happy with your item — it makes a return much quicker. Personalised and branded goods are made to order for you, which is why they can only be returned if faulty.

Need to return something?

Have your order reference ready and we’ll take it from there.

Start on WhatsApp Contact Us Track My Order